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14 FAQs

  • WHAT IS MARTHOOK?

    Marthook.com is Nigeria’s largest online marketplace for products and services listing, connecting buyers to sellers and service seekers to professionals.

    Marthook.com help buyers to shop from their favourite local stores. Marthook.com let importers, producers, wholesalers, traders, car dealers and more post product listings that buyers could browse and make purchases.

    Marthook.com let services professionals, real estate agents and more post service listings that service seekers could browse and contact professionals for their requirements.

    The online channel focuses on providing a platform to Small and Medium Enterprises (SMEs), Large Enterprises as well as individuals.

    We connect buyers to sellers and service seekers to professionals in a click.

    ...........Join Marthook.com today to get class

  • HOW CAN I CONTACT MARTHOOK CUSTOMER SERVICE TEAM?

    Browse www.marthook.com and mouse over support.

    1.Click on "Submit new ticket" link to submit your ticket.

     

    2.Click on "Tickets" to view your ticket

     

    3.Click on "Contact" to view Marthook contact details as follows:

    We aim to provide a seamless experience to all our users through our dedicated customer services team. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.

    House 39, 64 Crescent 6th Avenue Gwarimpa Estate, Abuja.
    Nigeria
    Call Us: +234(0)9051500686, +234(0)8080859239
    Get us on Whatsapp: +234(0)8184208041
    Email Us: customerservice@marthook.com.

    OUR SUPPORT HOURS FOR QUICK ASSISTANCE :

    We are available at your beck and call from Monday to Saturday

    Office Hours:

    Monday to Friday 8.00am – 6.00pm (GMT +1)
    Saturday 8.00am – 3.00pm (GMT +1)
    After Hours: Monday to Friday 6.00pm – 8.00am (GMT +1)

    Should you like to discuss pricing or have any services or payment related query, please contact our strategic partnerships team at strategicpartnerships@marthook.com

    Day & Night call(Advanced technical support or complaint only): +234(0)8166097573
    Day & Night Whatsapp(Advanced technical support or complaint only): +234(0)8173951447

     

    4.Click on "FAQ's"  to check "Frequently asked questions"

  • HOW CAN I REGISTER AND LOGIN TO www.marthook.com?

    Browse www.marthook.com

    Click “Register”, to input your name, contact phone number, email address, password, click “I agree to Terms & Condition Title” and click “Register” to submit.
    After submission, login to your email account to verify your registration with Marthook.com and login.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I LOGIN WITH MY FACEBOOK ACCOUNT?

    Browse www.marthook.com

    Click “login” and click “FACEBOOK”, input Facebook Email address or phone number and password respectively, then click login.
    Facebook will use your information to register you in Marthook and Marthook.com will log you in automatically.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I LOGIN WITH MY GOOGLE ACCOUNT?

    Browse www.marthook.com

    Click “login” and click “GOOGLE”, input your Google Email address or phone number and click “next”, input your password and click “next” ,then click login.
    Google will use your information to register you in Marthook and Marthook.com will log you in automatically.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I POST ADS IN MARTHOOK.COM?

    You can Post your Ads in three simple steps

    STEP1(Ad information)
    Once you are logged in, click “POST FREE AD”, input your Ads title, select category and sub category respectively.
    Then click NEXT.

    STEP2(Ad details)
    Select price type
    Input your price if you select “Fixed”, “Auction”, and “Negotiable”
    Past your Youtube Video Link(optional)
    On the “Click the box below to ad photos! box”, click “Drop files here or click to upload” to upload images saved in your document, gallery, download, desktop, et cetera.
    You can also take picture of the images you want to post with a click on the “camera” in your mobile phone device.
    Then continue a click on the empty space where the “Drop files here or click to upload” is located to upload more images.
    On the “Tags Comma(,) separated” .
    Input different keywords of your products and services , ensure you separate them with comma at all time.
    Example of keywords are shirt, Radio, bag, electronics, television, tiling, electrical, plumbing and more.
    Select all options you might see depending on your category.
    Input your products and services description at the “Ad Description - Enter long description for your project” box.
    Make your Bidding “ON” or “OFF”.
    Ensure you select date and time if your bidding is set on.
    Then, click NEXT

    STEP3(User Information)
    Input your name
    Input your mobile number
    Select Nigeria
    Select your state
    Select your city
    Input your location detail
    Select “Make it featured” if you wish to make your Ads Featured(Strictly for premium service users)
    Click “SUBMIT” to submit your Ads.

  • HOW CAN I PURCHASE A PREMIUM PLAN?

    Click on “PREMIUM SERVICES” located at the website homepage. Choose the best subscription for your products or services.
    Click “SELECT PLAN” below the premium plan of your interest and click “PROCEED TO CHECKOUT”.
    Input your billing information, select “Direct bank transfer” or “Debit/Credit Cards” and click “PLACE ORDER”, then follow instruction.

    PREMIUM USERS INTERESTED IN MAKING PAYMENT THROUGH DIRECT BANK TRANSFER
    Ensure you place an order before transferring your subscription fund via mobile App or Direct deposit.

    PREMIUM USERS INTERESTED IN MAKING PAYMENT THROUGH DEBIT/CREDIT CARDS
    Once your order has been placed, click “PAY NOW” if you want to proceed to payment or “CANCEL ORDER & RESTORE CART” if you wish to cancel your order.
    For those premium users that want to proceed, click “PAY NOW”.
    Then select “PAY WITH CARD” or “PAY WITH BANK” and follow the instruction accordingly to submit your payment.

  • WHAT IS MARTHOOK?

    Marthook.com is Nigeria’s largest online marketplace for products and services listing, connecting buyers to sellers and service seekers to professionals.

    Marthook.com help buyers to shop from their favourite local stores. Marthook.com let importers, producers, wholesalers, traders, car dealers and more post product listings that buyers could browse and make purchases.

    Marthook.com let services professionals, real estate agents and more post service listings that service seekers could browse and contact professionals for their requirements.

    The online channel focuses on providing a platform to Small and Medium Enterprises (SMEs), Large Enterprises as well as individuals.

    We connect buyers to sellers and service seekers to professionals in a click.

    ...........Join Marthook.com today to get class

  • HOW CAN I CONTACT MARTHOOK CUSTOMER SERVICE TEAM?

    Browse www.marthook.com and mouse over support.

    1.Click on "Submit new ticket" link to submit your ticket.

     

    2.Click on "Tickets" to view your ticket

     

    3.Click on "Contact" to view Marthook contact details as follows:

    We aim to provide a seamless experience to all our users through our dedicated customer services team. If you are looking for information about our products & services or wish to reach us, make a selection below to get started.

    House 39, 64 Crescent 6th Avenue Gwarimpa Estate, Abuja.
    Nigeria
    Call Us: +234(0)9051500686, +234(0)8080859239
    Get us on Whatsapp: +234(0)8184208041
    Email Us: customerservice@marthook.com.

    OUR SUPPORT HOURS FOR QUICK ASSISTANCE :

    We are available at your beck and call from Monday to Saturday

    Office Hours:

    Monday to Friday 8.00am – 6.00pm (GMT +1)
    Saturday 8.00am – 3.00pm (GMT +1)
    After Hours: Monday to Friday 6.00pm – 8.00am (GMT +1)

    Should you like to discuss pricing or have any services or payment related query, please contact our strategic partnerships team at strategicpartnerships@marthook.com

    Day & Night call(Advanced technical support or complaint only): +234(0)8166097573
    Day & Night Whatsapp(Advanced technical support or complaint only): +234(0)8173951447

     

    4.Click on "FAQ's"  to check "Frequently asked questions"

  • HOW CAN I REGISTER AND LOGIN TO Marthook.com?

    Browse www.marthook.com

    Click “Register”, to input your name, contact phone number, email address, password, click “I agree to Terms & Condition Title” and click “Register” to submit.
    After submission, login to your email account to verify your registration with Marthook.com and login.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I LOGIN WITH MY FACEBOOK ACCOUNT?

    Browse www.marthook.com

    Click “login” and click “FACEBOOK”, input Facebook Email address or phone number and password respectively, then click login.
    Facebook will use your information to register you in Marthook and Marthook.com will log you in automatically.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I LOGIN WITH MY GOOGLE ACCOUNT?

    Browse www.marthook.com

    Click “login” and click “GOOGLE”, input your Google Email address or phone number and click “next”, input your password and click “next” ,then click login.
    Google will use your information to register you in Marthook and Marthook.com will log you in automatically.
    Once you are logged in, Click on “Edit Profile” to edit your profile which include setting up your profile picture, Name, Contact phone numbers, Social media pages, Location and Introduction of your company or organization.

  • HOW CAN I POST ADS IN MARTHOOK.COM?

    You can Post your Ads in three simple steps

    STEP1(Ad information)
    Once you are logged in, click “POST FREE AD”, input your Ads title, select category and sub category respectively.
    Then click NEXT.

    STEP2(Ad details)
    Select price type
    Input your price if you select “Fixed”, “Auction”, and “Negotiable”
    Past your Youtube Video Link(optional)
    On the “Click the box below to ad photos! box”, click “Drop files here or click to upload” to upload images saved in your document, gallery, download, desktop, et cetera.
    You can also take picture of the images you want to post with a click on the “camera” in your mobile phone device.
    Then continue a click on the empty space where the “Drop files here or click to upload” is located to upload more images.
    On the “Tags Comma(,) separated” .
    Input different keywords of your products and services , ensure you separate them with comma at all time.
    Example of keywords are shirt, Radio, bag, electronics, television, tiling, electrical, plumbing and more.
    Select all options you might see depending on your category.
    Input your products and services description at the “Ad Description - Enter long description for your project” box.
    Make your Bidding “ON” or “OFF”.
    Ensure you select date and time if your bidding is set on.
    Then, click NEXT

    STEP3(User Information)
    Input your name
    Input your mobile number
    Select Nigeria
    Select your state
    Select your city
    Input your location detail
    Select “Make it featured” if you wish to make your Ads Featured(Strictly for premium service users)
    Click “SUBMIT” to submit your Ads.

  • HOW CAN I PURCHASE A PREMIUM PLAN?

    Click on “PREMIUM SERVICES” located at the website homepage. Choose the best subscription for your products or services.
    Click “SELECT PLAN” below the premium plan of your interest and click “PROCEED TO CHECKOUT”.
    Input your billing information, select “Direct bank transfer” or “Debit/Credit Cards” and click “PLACE ORDER”, then follow instruction.

    PREMIUM USERS INTERESTED IN MAKING PAYMENT THROUGH DIRECT BANK TRANSFER
    Ensure you place an order before transferring your subscription fund via mobile App or Direct deposit.

    PREMIUM USERS INTERESTED IN MAKING PAYMENT THROUGH DEBIT/CREDIT CARDS
    Once your order has been placed, click “PAY NOW” if you want to proceed to payment or “CANCEL ORDER & RESTORE CART” if you wish to cancel your order.
    For those premium users that want to proceed, click “PAY NOW”.
    Then select “PAY WITH CARD” or “PAY WITH BANK” and follow the instruction accordingly to submit your payment.

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